TRAVEL DURING COVID-19
We’ll Get it Right For you!
For the most up to date Scottish Government information regarding Covid-19 regulations please follow this link: www.gov.scot/coronavirus-covid-19/
Before you Travel: In the interest of our passengers safety, we encourage all passengers to take a lateral flow test 24 hours prior to travelling on the coach. On individual tour basis, we will inform passengers on the requirements to take/have Covid Passports before travelling with us on holiday.
Cleaning: There will be enhanced daily cleaning of all coach surfaces throughout your holiday as well as deep cleaning after each tour and anti-viral fogging on a regular basis. Hand sanitizer will be provided on board but we also ask you to also bring your own. Please ensure you wash or sanitise hands as often as possible during the holiday.
Seating/Distancing: From 09 August social distancing is not a legal requirement on board coaches. However, we will follow Scottish & UK Government guidance/changes to Covid-19 advice and where applicable, distancing may be required on some of our tours. Where possible we will not seat single passengers next to anyone.
Boarding: Please be at your pick-up point 15 minutes ahead of time so we can board the coach safely. Please remember to keep a safe distance from others when boarding and disembarking the coach and always follow the drivers safety instructions.
Masks: Everyone should bring their own mask and wear this when boarding and disembarking, and on the coach. If you have a medical condition exempting you from wearing one, please let us know before you arrive.
Customer Health: We ask all of you to let us know at any time before you go on holiday, or during, if you are feeling unwell but in particular if you have a high temperature, new persistent cough, or loss of taste/smell. If you do, please let us know, or if you are away on the holiday, let the driver know. If you fall unwell during the holiday with Covid-19 symptoms, you will be required to arrange your own transport home as well as any additional nights/meals taken at the hotel if extra nights are required. We will advise all passengers on the protocol should anyone fall ill during the trip or alert us when they are home.
Routes/Stops: Routes may be longer than normal to allow for more comfort and rest stops, but we will always have you at your destination as quickly as we can. Toilets on board will be in use for emergencies only. Extra rest stops will be included on the journey for your comfort.
Hotels: Each hotel will have different protocols during your stay - please respect and follow these. Where necessary, or if there is anything we feel out with “normal” Covid-19 protocols, we will advise you in advance of anything we think it you need to know. Porterage to take luggage to and from rooms may not be available automatically, so please ask at Reception if you need assistance.
Itineraries & Cancellation: We may need to change these at short notice as well as possibly cancel entire holidays if we feel it is not safe or due to circumstances outwith our control. If we have to cancel any tour or day trip then a credit voucher will be issued to you for using towards a future holiday/day trip.
Insurance: We recommend all passengers have appropriate insurance cover in place in case you have to cancel your holiday.
We are all commited to keep you safe and happy, and ask you to help each other keep safe and happy, to ensure you have a much needed enjoyable stay.