Frequently Asked Questions
We hope that this answers some of your questions about your group break with us but if there is anything we haven't covered please give us a call.
Q. You advertise tours to your own hotels but what if we want to holiday in a different location?
A. This is no problem and we are happy to source a quality hotel for you at any UK destination of your choosing.
Q. Within our group we require quite a few single rooms. Can you help?
A. We’ll do everything in our power to accommodate the requirements of your single passengers. We offer many rooms with no single supplement on our holidays.
Q. Is it possible to arrange longer or shorter breaks than those shown in your brochure and website?
A. Yes of course - your break can be tailored exactly to your requirements taking in as many nights or days as you require. We can also arrange breaks incorporating more than one hotel during your trip.
Q. Can you cater for groups whose number exceed 50?
A. We are delighted to work with larger groups. We have arranged breaks for very large numbers and can provide more than 1 or 2 coaches should your group have the need.
Q. We would like to organise a break with you but don't see anything in your brochure or website that suits. Can you help?
A. Yes if the dates in the brochure/website don't suit then we can arrange others subject to availability at the hotel of your choice. Just let us know which dates you need and we will be happy to check availability for you.
Q. Your pick up points are all in Scotland which doesn't suit our group. What can you offer?
A. For group travel we will pick up anywhere in the UK. Prices may vary however from those shown in the brochure but this is purely to accommodate the longer travelling distances and to ensure we meet the legal requirements for our driver. We will endeavour to keep any additional costs to a minimum though in all cases.
Q. Can we have different excursions to the ones shown in your brochure?
A. Of course - just let us know where you would like to go and see and we will be happy to arrange it for you.
Q. Quite a lot of our group are elderly. What can you do to accommodate their needs?
A. Just make us aware of any special requirements such as specific room requests, dietary needs or wheelchairs/walking frames to be stowed on the coach and we will do all we can to assist.
Q. What in your opinion are the ingredients for a great coach holiday?
A. Firstly that we listen to you to find out exactly what your group wants. Then we take care of all the organisation to make the process as stress free as possible for you. We then make sure your break comprises of a clean and comfortable coach with a knowledgeable and courteous driver, a warm and welcoming hotel where good food is served by friendly staff and that your excursions are interesting and enjoyable. In short we want to exceed your expectations so that we can welcome you back as satisfied customers time and again.
Contact our Group Travel Dept now on 01355 598 490 to help plan your next group holiday or see our Frequently Asked Questions here and some ideas for Themed Breaks here.