BOOKING TERMS & CONDITIONS
(For purposes of these terms and conditions Strathmore Travel is referred to as ‘us’ and ‘we’. The person placing the booking is referred to as ‘you’.)
Deposit and Balance Payment
We require a non-refundable deposit of £30 per person at time of booking. The balance of your holiday is due 28 days prior to departure date and this will be stated on your initial Confirmation Letter. If we do not receive full payment by this date we reserve the right to release your booking and retain your deposit. Deposit payments are non-refundable or transferable and can be paid by cheque, debit/credit card. Cheques are an acceptable form of payment unless booked within 14 days of departure date where we reserve the right to require payment by debit/credit card. We are happy to accept last minute bookings and require full payment when the booking is placed. Day trips are payable in full at the time of booking.
Changes To Your Booking
From time to time it may become necessary to alter the published programme including excursions, pickup points, hotel accommodation and pick up times and we reserve the right to do so without prior notice. Should you wish to alter your booking in any way please contact us as soon as possible, and confirm in writing, as this may incur charges after final documentation has been provided.
Special Requirements / Disability
We welcome guests with special requirements and will do our utmost to meet your needs. Our hotels do not all have full disabled accessible facilities and we ask that you check at time of booking as to the suitability of your chosen hotel. Please ensure that your disability has been acknowledged at the time of booking. If we are not informed of any disabilities in this way we cannot be held responsible for any cost or inconvenience occurred.
Cancellation of Booking by you
If you cancel your holiday, it must be confirmed in writing. Your cancellation will take effect from the date we receive written confirmation. Please contact us as soon as possible should you decide to cancel your booking in order to avoid unnecessary charges. If you are unable to travel on your planned holiday for any reason, all monies paid will be subject to our cancellation charges as set below. We cannot transfer any monies paid to another holiday. If any person with whom you are sharing a room should cancel and you wish to continue your holiday as planned, we will make every effort to transfer you to a suitable room if available. If this is not possible, or this results in additional charges, we reserve the right to pass on these charges to you or to cancel your holiday and apply the appropriate cancellation charges. No refunds will be made for tickets or services booked but not used.
Our charges are as follows:
(Days before Departure) Charge
28 days + Deposit
15 - 27 days 50%
7 - 14 days 75%
0 - 6 days 100%
15 days + 0%
0-14 days 100%
Cancellation of Booking by Strathmore Travel
It may become necessary for us to cancel your booking in certain unforeseen circumstances beyond our control or if the group does not reach minimum numbers (25). In this case we will offer you an alternative break to the value of your original booking or a break of lesser value where we will refund you the difference in price or a full refund of any monies paid.
Insurance is not included in the price of the breaks. We recommend all customers have adequate cover before travelling. We do not provide an insurance policy.
We accept group bookings for our brochure tours and also tailor holidays specifically for groups. Should a group booking be made on a published tour, we reserve the right to accept payment/s by the group leader only. Payments made by individual group members are not permitted. In addition, any changes to your booking must be through the group leader only. All other terms and conditions apply.
Tour Coaches & Seating
It may become necessary to use a coach with different seat numbers to those shown in the published seating plan. We cannot accept bookings conditional on the provision of specific seats and accept no liability if the seat provided is in a different position than that originally booked. Additionally on rare occasions we reserve the right to change your seat number/s for operational reasons. Connecting taxis and minibuses may be used on a transfer element of your holiday.
Luggage & Personal Belongings
You will receive your suitcase labels 7 days before your departure date. These will detail the tour name, pick-up point and seat number - your driver will be there to assist you upon your arrival at the coach. Please double check you have all your person belongings and baggage before departing the hotel. Strathmore Travel will not accept responsibility for any loss or damages.
We kindly ask that you take time to fill in your comments card on your return journey home. Your experience is extremely important to us and your comments will help us to build a wider range of breaks tailored to your requirements.
Please note that not all of our holidays and excursions will be suitable for those with mobility issues or disabilities. Please ask at the time of booking if your proposed holiday will be suitable for your needs. Wheelchairs are permitted on our coaches, however the driver will not be obliged to assist with the lifting of these items on and off of the coach due to heath & safety restrictions. Scooters are no longer permitted on our coaches due to health & safety regulations.
If you have any complaints during your holiday it is essential that you notify either the hotel manager or the coach driver as soon as possible. Your driver/hotel manager will do their best to resolve the problem for you, but if they are unable to do this you should write to us and explain what your complaint is about within 28 days after the holiday.
Circumstances beyond our Control
We shall not be liable for any circumstances beyond our control. Examples of circumstances beyond our control are strikes, traffic disruptions and exceptionally bad weather.
Protecting your money
Strathmore Travel comply with EEC Tour Package Regulations for the security of any payments made towards your holiday.
These terms and conditions shall be governed by Scottish Law.